FAQ
SIZING AND FIT
What sizes do you offer?
We make sizes 4 to 22, cut to our own Asiwo size chart. You'll find the chart linked on every product page.
How do I know which size to order?
Use our chart rather than your usual high-street size. Our pieces are true to the Asiwo chart unless a product description says otherwise. Each product page also tells you which size the model is wearing, so you have a reference point. If you're between sizes or unsure, message us with your measurements and we'll advise.
Can I have a piece altered?
Yes, within reason. We're happy to make minor adjustments such as taking in a waist or hemming trousers, but we can't change the style, cut or fabric of a piece. Send us your order number by email or WhatsApp and we'll take it from there. Please note that altered pieces can't be returned.
ORDERS AND DELIVERY
Where do you deliver, and what does it cost?
We currently deliver within Ghana only.
Within Accra, we deliver to your door. The fee depends on your location.
Outside Accra, we deliver to your nearest bus station.
Your exact delivery cost shows at checkout once you select your location. We aren't offering international delivery at this time.
How long will my order take?
Every order leaves us within 24 hours of being placed. After that, delivery time depends on where you are. We'll message you when your order is on its way.
Can I collect my order myself?
Yes. You're welcome to collect from our studio. Message us on WhatsApp and we'll arrange a time.
Can I cancel or change my order?
Yes, as long as it hasn't been dispatched. Because orders leave within 24 hours, please contact us as soon as possible after placing it. Once an order is on its way, our returns policy applies instead.
RETURNS AND EXCHANGES
What is your return policy?
You can return a piece within the window for your location, counted from the day it's delivered or collected:
Within Accra: 2 days
Outside Accra: 5 days
If your window falls over a weekend, message us before it closes and we'll agree a return date with you. That's the only condition. Just let us know in time.
To be eligible, the piece must be unworn, unwashed and unaltered, with the original Asiwo hang tag intact and attached, with the tamper-evident seal unbroken, and accompanied by proof of purchase (receipt, order confirmation or order number).
We can't accept returns outside the window, with tags removed or cut, or with signs of wear such as deodorant marks, perfume, makeup, lint or stretched seams, or pieces that have been washed, altered or damaged.
Return delivery is at your cost. Sale items and anything marked Final Sale at purchase can't be returned. Bonnets, eye masks and other hygiene-sensitive accessories are final sale for everyone's safety.
What if my piece arrives damaged or isn't what I ordered?
That's on us. Message us as soon as it arrives with a photo and your order number, and we'll arrange a replacement or a full refund, including delivery, at no cost to you. The return conditions above don't apply in this case.
Do you offer exchanges?
Yes, for a different size or colour where we have stock. Contact us within your return window and we'll confirm availability before you send anything back.
How and when are refunds paid?
Once we've received and inspected the piece, your refund is issued within 7 business days to your original payment method. Delivery fees aren't refunded unless the return is due to our error.
OUR PIECES
What are your clothes made from, and how do I care for them?
Fabric details are in every product description. Care instructions are in the description and on the label inside your garment. Our pieces are handcrafted, ready-to-wear. Treated well, they last.
Will a sold-out piece come back?
Sometimes. Message us and we'll let you know if a piece is returning.
PAYMENT AND CONTACT
What payment methods do you accept?
Mobile Money and card payments, on our website. We don't currently offer pay-later or instalment options.
How do I reach you?
Message us on WhatsApp or by email. You'll find both on our Contact page. A real person replies.