Refund and Returns Policy
We want you to love your ASIWO pieces. If something isn’t right, here’s how returns and exchanges work. This policy mirrors the details on our FAQ page.
Return window
You can return a piece within the window for your location, counted from the day it’s delivered or collected:
- Within Accra: 2 days
- Outside Accra: 5 days
If your window falls over a weekend, message us before it closes and we’ll agree a return date with you.
Return conditions
To be eligible, the piece must be:
- Unworn, unwashed, and unaltered
- With the original ASIWO hang tag intact and attached
- With the tamper-evident seal unbroken
- Accompanied by proof of purchase (receipt, order confirmation, or order number)
We can’t accept returns that are
- Outside the window
- Missing tags, or with tags removed or cut
- Showing signs of wear such as deodorant marks, perfume, makeup, lint, or stretched seams
- Washed, altered, or damaged
Non-returnable items
Sale items and anything marked Final Sale at purchase cannot be returned. Altered pieces cannot be returned.
Return delivery
Return delivery is at your cost. As we deliver locally within Ghana, we’ll coordinate return pickup or drop-off with you over WhatsApp.
How to start a return
Message us on WhatsApp at +233 55 946 9558 or reply to your order email with your order number, and we’ll guide you through the next steps.
Faulty or incorrect items
If you receive a faulty or wrong item, contact us as soon as possible and we’ll make it right at no cost to you.
Cancellations
You can cancel or change an order as long as it hasn’t been dispatched. Because orders leave within 24 hours, please contact us as soon as possible. Once an order is on its way, this returns policy applies instead.